DELIVERY & RETURNS

DELIVERY & CUSTOMS

UK DELIVERIES
Postage is Free for all orders £50 and over to UK including Northern Ireland (some exclusions apply).  Orders up to £49.99 delivery is charged at £4.50.

Postage on overseas orders, excluding the Channel Islands, is included free of additional charge for all orders with a full UK retail price of over £100. For items below £100 we charge £20, or £12 to the Channel Islands.
We do not part ship items, once all of your order is ready we will ship it to you.
Delivery time is dependent upon whether we have the item in stock at the time of ordering or if it has yet to be produced or finished in the factory. WE USUALLY AIM TO DESPATCH WITHIN 14-28 DAYS. PLEASE SAY IF AN ITEM IS NEEDED FOR A PARTICULAR DATE.

All parcels are sent via Royal Mail unless it is economically more viable to use an alternative carrier. 

For international deliveries, additional customs duties may be payable on entry into a country. Goviers is unable to advise of these costs, and the recipient is responsible for paying any applicable import taxes. Customs may also inspect goods prior to delivery, which could cause delays that are outside of Goviers responsibility.

 
RETURNS
In the unlikely event that you are unhappy with your purchase or it is damaged, you can return it within 28 days of receiving your order for a full refund. The item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note that some items that have been made to order for you will be exempt from this policy. We would ask you to call to clarify whether your item can be returned.

Returning an item:
Please call or email Customer Services as soon as possible, with your order order number and address/contact details. We will then advise the returns procedure to send the item back to us and how to obtain your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise further.

Refunds:
Your refund will normally be processed with 14 working days of receiving your return but may take slightly longer to appear in your bank account. If you are at all concerned, please contact Customer Services.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goviers.co.uk and we will advise of the procedure to return your items to us and organise a replacement.

Shipping:
To return your product, you should mail your product to: Goviers, Returns Department, Unit 3, Stone Enterprise Centre, Emerald Way, Stone, Staffordshire, ST15 0SR, United Kingdom

If it is a no-fault return you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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