|
|
| What are the shop opening times?
Monday to Saturday 9.00 to 5.30pm. We sometimes open from 10 - 4.30pm on Bank Holidays - please see events section for Bank Holiday opening. |
| What are mail-order hours?
Monday to Friday 9.00 to 5.30pm. The mail order office is usually staffed on Saturday 9.00 to 5.30pm, however, you may need to leave a message with the shop staff to pass on. Outside these hours please leave a message on our answerphone & we will respond as quickly as possible the next working day. |
| What is the Govier's Paperweight Exchange?
A service for collectors to sell old discontinued Royal Crown Derby paperweights and to receive credit to spend with Govier's on current lines. Please click here to go to Paperweight Exchange |
| How do I place an order?
Please look at the Contact Us/Ordering page |
| What are the methods of payment?
We accept all major credit cards: Mastercard, Visa, American Express; Debit cards: Switch and Visa Delta. Cheques drawn in a UK bank in sterling made payable to 'Goviers of Sidmouth'. |
| How can I pay by instalments?
Usually (depending on the item) we offer the option of paying with an initial deposit followed by 3 monthly instalments. The initial deposit can be paid by credit card, cheque or postal order when the order is placed (by post or telephone). If paying by credit card, the first and subsequent instalments will be charged on (or nearest date to) the first of the month. If paying by cheque, the first and subsequent instalments should reach Govier's before the first of the month (cheques can be post-dated). Instalment orders are subject to status and acceptance. |
| How much is postage & packing?
Govier's does not charge for postage & packing in the UK. |
| I am buying from outside the UK, what will the delivery cost be?
Please click here for details |
| How long will I have to wait for my delivery?
Delivery time is dependent upon whether we have the item in stock at the time of ordering or it has yet to be produced or finished in the factory. When you place your order, we will give an estimated delivery time. All parcels are sent Royal Mail Second Class post. |
| What can I do if I am not satisfied with the items received?
Items can be sent back within 28 days for a replacement or a refund. Please label the parcel with FREEPOST Govier's of Sidmouth 55 High Street Sidmouth Devon EX10 8LN and include a covering letter explaining why the item is not satisfactory. |
| How can I find out details about events?
Check the Events page or telephone 01395 513419 for details. |
| What is Govier's Collectors Club?
Govier's Collector's Club provides information to our regular collectors. This information is given in the form of regular mailings targeted at the individual collector and their specific products. When you place an order, we will add your name to our database send you details of new products and Govier's exclusives. To register please telephone: 01395 513419 or 01395 578201. |
| How do I get to Sidmouth?
Please click here |
